2- Is this because of some fault which could have been fixed? Or is this because of some human error which could have been controlled?
3- What is the quantification of the issue?
4- Do we need to involve some specialist or can we manage at our own?
5- Can we break down the problem in smaller problems and address each small problem one by one?
6- Have we applied 5 Ys principal?
2- To restore your customer’s trust, give him/her some benefits as he/she is not happy due to delayed material delivery and might cancel future orders.
3- Resolve IT issue ASAP so that other customers do not get impacted. Resolving this IT issue requires further analysis:
2- Breakdown the bigger problem, in smaller problems and then work on each smaller issue one by one to resolve.
3- Think about the problem from Emotional perspective, financial angle, social aspect as well as logical view point.
4- Use the right tools (Microsoft excel pivots, graphs, trend analysis tool, Fish bone diagram etc)
5- Apply Six Sigma’s DMAIC Tool (Define, Measure, Analyze, Improve, Control)
6- Perform Need Vs Want Analysis to make a decision.