Blog Archive

Do You Treat People Fairly ?




By Junaid Tahir
A friend of mine is CEO of a medium size company, he says that in order to have deep understanding of the work at all levels of the company he tries to work in all domains in the company. This gives him insight of the tasks being done, associated complications, challenges and wisdom to resolve issues and optimize processes. He was telling that the job of their receptionist is tough as it involves a lot of patience. Some weeks back he sat at the reception and received the calls from their clients. Assuming that their call is being attended by the receptionist the customers talked as if they were talking to their servant. They were using harsh, rude or indecent words because of the faults related to the company products. However as soon as he introduced that he is the CEO of the company, the tone of the caller changed immediately.

While I listened to this story, I pondered that we all do the same thing in life. Our speaking tone is based on the social, professional or economical status of the person we are talking to. Which simply means that we don't treat people fairly and equally. We have a different way of communication for different people. 
This reminds me of another story: Once a protocol officer asked a lady on how she would greet the Queen of Holland when the Queen visits their city; she said that she has only one set of manner and she uses it all the time and does not want to learn a special protocol to meet and greet the Queen.  

So the bottom line is that we should have one set of ethical manners for all. We should be kind, humble and loving equally regardless of the social and educational background, regardless of the current economical and professional post. Humanity deserves equality and all of us should endeavor for the same.  

I wrote a similar article earlier about judging people fairly. I believe that if we avoid being judgmental, we will start behaving fairly with all people. Remember, Judging people is the theoretical thing and won't make an external effect until you start showing this to others by treating them unfairly. That means Judging is more of an observatory and thought process stuff whereas treating people is the behavioral and practical thing. Judging wrongly pollutes your brain and treating wrongly pollutes the society hence both should be avoided.

So treat the rich and the poor, the attractive and the unattractive, educated, non-educated and less educated all the same, because each one is the creation of God Himself. Each soul requires fairness. How you treat them, is a reflection of what kind of a person you are !

some recommended articles: 

Speak Less and Get These Benefits



One of the most common complaints in the workplace (and even at home) is a failure to communicate effectively.
 
The next time you are in a crowded food court or on a bus, take note of people carrying conversations with one another.
Are they actually listening to one another or are they simply waiting for their turn to speak?


 If you can truly listen to what is being said, process the information, and use it effectively, your communication skills will only get better as time goes on.Conversations should be give and take. You shouldn’t have to interrupt someone to get your word in. But you shouldn’t dismiss what they have to say either.

So if you consider speaking less, it is following benefits:

1) You will think before you speak
Given time before you speak, you will put a little more thought into what you want to communicate to the other person. Take in what he or she is saying, and use their suggestions to support or dissuade your argument. Also, you will not end up saying
s
omething you did not intend to divulge.

 
2) You can process what the other person is talking about
 
When someone is speaking to you, it’s easy to zone out and just focus on snippets of what they’re saying.
 
Listen carefully to what they are saying, how they are saying it.
There may be an underlying issue of which you weren’t even aware, the person may be
upset.
Make sure you hear them out completely.

 
3) You will only say what’s important
  If you decide to listen more, and speak less than you normally would, it would make sense to only say what needs to be said. Why waste your time talking about things that don’t matter, or don’t deserve the energy?
If you want your opinions to make an impact, you should keep your points succinct. Try to make yourself as clear as possible so that there is no room for confusion. It was Benjamin Franklin who said, “Speak not but what may benefit others or yourself; Avoid trifling Conversation.”
 
4) You will have all of the facts before decision-time
If you spend most of your conversations listening, and you absorb the information given to you, you’ll likely have a well-rounded opinion on the outcome of any decisions that are made.
For example, if you are in a meeting with several people who have concerns about a particular issue, let each person have their say before a decision is made. If you collect all of the facts, you will be able to make a well-informed decision on the outcome.

 
5) You will value other peoples’ opinions
  There’s nothing more frustrating than pouring your heart out to someone and being met with a brick wall. It is so important to feel needed in the workplace (or home!)
If your opinions are valued and taken into consideration, you will feel much better not only about the situation, but about yourself as well. Turning that around, you should make others feel the same way, that their opinions matter and that they too, are a valued member of the team.
 
 

Wise Thoughts - My Emotional Management



When someone is doing something or is about to do something, in a way we don't want it to be done and when we are not able to accept it, we become angry.

However, When someone is doing something or is about to do something, in a way we don't want it to be done - and we are able to accept it- we remain tolerant.

When someone has something which we don't have, or someone is able to produce the results which we are not able to produce- and we are not able to accept it – we become jealous.

When someone has something which we don't have, or someone is able to produce the results which we are not able to produce and we are able to accept it we get inspired.

Then emotional equation is quite simple.

Something + Acceptance = Positive Emotion
Something + Non Acceptance = Negative Emotion

So, it is not 'something' or 'someone' who is making us feel positive or negative, but it is our 'acceptance'  or 'non acceptance' of something or someone, which is making us feel positive or negative.

It isn't the world but the quality of our response to the world that determines the quality of our emotions. Next time we feel disturbed with a negative emotion, instead of asking who or what is disturbing us, we will examine who or what we are resisting (not accepting) that is causing this disturbance in us. We will replace resistance (non acceptance) with acceptance, and the negative emotion will turn into a positive one.

Emotional management begins by stopping to blame that 'something' or 'someone' and starting to take the responsibility to respond life with 'acceptance'

source: unknown

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Your Life is Your Balance Sheet



The Birth is your Opening Balance
Your Death is our Closing Balance
Your Ideas are your Assets
Your Views are your Liabilities
Your Happiness is your Profits
Your Sorrows are your Losses
Your Soul is your Goodwill
Your Heart is your Fixed Asset
Your Duties are your Outstanding Expenses
Your Friendships your Hidden Adjustment
Your Character is your Capital
Your Knowledge is your Investments
Your Patience is your Interest
Your Mind is your Bank Balance
Your Thinking is your Current Account
Your Behavior is your Journal Entry
Bad Things you should always Depreciate and lastly
Your Life is your Balance Sheet...
source: unknown

How to Improve Your Microsoft Excel Skills


By Junaid Tahir
I have summarized the most common mistakes professionals do for managing their excel databases at work place. Also I have summarized some suggestions in order to
the usage of Excel capabilities. Attached excel file contains practical examples for each point mentioned below:

1-     Cells merger is strictly not allowed for professional databases. Merged cells prevent automatic reports generation, formula reference errors, data automation and several other limitations.
2-    Cell formatting should be applied on each column. As an example if Column-A is dedicated for 'dates' then no other format (text, number etc) should be allowed. This can be controlled by Drop Down menus or Data Validation Tool of Excel.
3-    Control Multiple Entries strictly. If this is unavoidable then use unique naming conventions to clearly identify the second entry. For example Microwave, Microwave_UAE, Microwave_KSA etc. Use Cell Highlight Rules to identify duplicate entries or use Data Validation to generate pop up message for the user.
4-    No blank row or column should be left in the database. This ensures data's integrity.
5-    Using sensible and logical words. For example under the column PAC status if I write "Done" or "In process" it may have multiple meanings such as "Permission applied" "Permission reviewed" "Permission approved" "Permission reviewed" 
6-    Use uniform and symmetrical information. If you want to differentiate two values you can either use "/" or "," but not both. Also swapped information to be avoided such as Copies/Pen/Markers andMarkers/Pen/Copies and Pen/Markers/Copies
7-    Use Trim function to remove extra spaces from your entries.
8-    Do not use a lot of colors as it does not look professional specially if it is required to be sent to management
9-    File name should be relevant (New tracker.xls, book1.xls, latest update.xls are NOT appropriate words)
Bonus Tips:
1-     Pivot Tables is one the most powerful tools of Excel which can generate multi dimensional reports within seconds however it not used by many professionals. Pivot report should be applied right from the start of new database creation. So that the database owner understands its working philosophy and organize the database accordingly. Read this Super Article on Pivots
2-    Automation should be done as much as possible. This can be done using Formulae (If, count, sum, vlookup, clean tools of Excel). Data automation reduces the chances of error to a great extent. Also, use data validation to inform the user about what information is required to be filled in.
3-    vLookUp: This is one of the most powerful tool to extrat data from multiple columns and files. Read this article on vLookUp
4-    Begin with the End in Mind. What reports the management is looking for. Can you generate the reports with-in seconds or you have to do manual work to generate the report? 

- If you would like to improve your Excel Tips, I highly recommend you join this online forum 
- If you would like to receive the Excel file containing basis elaboration of above points, please drop me a line so I can respond. 

Some Article You May Like:

Microsoft Excel 2007 keyboard shortcuts


10o Rules for Great Project Managers


10 Tips to manage emails effectively in Outlook


27 Email Etiquette Tips for Professionals

 

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Story: Baloons Seller and the Kid


There was a man who made a living selling balloons at a fair. He had
all colors of
balloons, including red, yellow, blue, and green. Whenever business
was slow, he would
release a helium-filled balloon into the air and when the children saw
it go up, they all
wanted to buy one. They would come up to him, buy a balloon, and his
sales would go up
again. He continued this process all day. 
One day, he felt someone
tugging at his jacket.
He turned around and saw a little boy who asked, "If you release a
black balloon, would
that also fly?" 
Moved by the boy's concern, the man replied with
empathy, "Son, it is not
the color of the balloon, it is what is inside that makes it go up."

The same thing applies to our lives. It is what is inside that counts.
The thing inside of us

that makes us go up is our attitude.

Have you ever wondered why some individuals, organizations, or
countries are more
successful than others?
It is not a secret. These people simply think and act more
effectively. They have learned
how to do so by investing in the most valuable asset--people. I
believe that the success
of an individual, organization or country, depends on the quality of
their people
.

Source: unknwon


Feel Good Factors - Stress Management Technique


By Junaid Tahir

Feel Good Factors (FGF) is a mental therapy which you can use in order to overcome your stress levels up to some extent. This is a technique in which you talk to yourself about the positive things which have happened in your past or currently happening.  You trigger the sense of "feeling good" about these blessings and achievements and train your brain to divert your focus towards the positive aspects of life instead of only thinking about crisis. You remind yourself that the more you do this self talk, the higher are the chances of reducing your stress levels because FGF and peace of mind are directly proportional to each other. 

When you are in stress, you might think that you don't have anything nice to feel good about. Wrong! In fact, you can use your positive mindset and easily find good things around you to feel good about regardless of your circumstances. Remember the fact that blessings in your life fall in several categories (Social, Professional, Financial, Mental, Physical, relational, educational, technical, vocal, recreational, possession of home/car/bike and so on). So, in case you lack in one category, does not mean you are in deep crisis. There are billions of people on earth living on a lower scale than you.

While you analyze your current problems and thinking about the possibilities to resolve them, you must spare some dedicated time for FGF therapy on daily basis. Remember the fact that when you are in stress, your thought process gets impacted and does not produce the best results hence the germs of negativity need to be killed by FGF technique. The more you practice FGF, higher degree of gratitude starts developing in your brain which will result in immediate positive impact on your mental, physical and spiritual health.


 

Check out the below beautiful stanza which you can start practicing starting today:

When your head is on the pillow 
and the day is almost done
Count God's blessings
Count them one by one.


6 Tips for Resolving Conflicts


By Junaid Tahir: 
Resolving conflicts whether in office, in friends community or at home is a challenge. The situation sometimes get worst when nobody shows the flexibility on his/her stance. The below tips might help when you have been assigned (Or you assign it to yourself) to resolve  the conflict.

1-    Be fair regardless of your relation with different parties. Sometimes your closed one can be wrong. Hence make up your mind to be transparent and fair throughout. Judge people fairly.

2-   Empathetic Listening is very important. Listen to all parties carefully. Put yourself in their shoes to understand their stance.

3-   Carefully analyze the statements from each party. List down the pros
and cons of the stance from each party. Sometimes both parties are right and sometimes both are wrong. In your analysis you need to find the option which gives maximum benefit to everyone. 

4-   If the conflict is between two persons, consider a solution which neither party-A has proposed, neither B. Propose third solution which suits both persons. Consider Win-Win scenario where everyone gains something at the cost of compromise.

5-   If you want to give advice to a party (which you think is wrong), give it privately. Don't do counseling when both are present. This will offend one party and may strain the relations further. Remember not to criticise.

6-   Sometimes youngsters are right and old ones are wrong. If the issue is not too serious, request youngsters to be flexible. It always pay off. Remember that we have learnt so much from our seniors (bosses, team leads, parents and other senior family members). So this is the time to pay back to make them feel proud about their teachings and to develop trust in relations.

Developing emotional intelligence is another approach to study people and understand them in depth. As per Wikipedia "Emotional intelligence (EI) is the ability to identify, assess, and control the emotions of oneself, of others, and of groups" Learn this technique to improve your mental powers. Google it.