Story: Ducks Quack, Eagles Soar

No one can make you serve customers well.

That's because great service is a choice.

Harvey Mackay, tells a wonderful story about a cab driver that proved this point.

He was waiting in line for a ride at the airport. When a cab pulled up, the first thing Harvey noticed was that the taxi was polished to a bright shine. Smartly dressed in a white shirt, black tie, and freshly pressed black slacks, the cab driver jumped out and rounded the car to open the back passenger door for Harvey .

He handed my friend a laminated card and said: 'I'm Wally, your driver. While I'm loading your bags in the trunk I'd like you to read my mission statement.'

Taken aback, Harvey read the card.

It said: Wally's Mission Statement:
To get my customers to their destination in the quickest, safest and cheapest way possible in a friendly environment.

This blew Harvey away. Especially when he noticed that the inside of the cab matched the outside. Spotlessly clean!

As he slid behind the wheel, Wally said, 'Would you like a cup of coffee? I have a thermos of regular and one of decaf.'

My friend said jokingly, 'No, I'd prefer a soft drink.'

Wally smiled and said, 'No problem. I have a cooler up front with regular and Diet Coke, water and orange juice.'

Almost stuttering, Harvey said, 'I'll take a Diet Coke.'

Handing him his drink, Wally said, 'If you'd like something to read, I have The Wall Street Journal, Time, Sports Illustrated and USA Today.'

As they were pulling away, Wally handed my friend another laminated card, 'These are the stations I get and the music they play, if you'd like to listen to the radio.'

And as if that weren't enough, Wally told Harvey that he had the air conditioning on and asked if the temperature was comfortable for him.

Then he advised Harvey of the best route to his destination for that time of day. He also let him know that he'd be happy to chat and tell him about some of the sights or, if Harvey preferred, to leave him with his own thoughts.

'Tell me, Wally,' my amazed friend asked the driver, 'have you always served customers like this?'

Wally smiled into the rear view mirror. 'No, not always. In fact, it's only been in the last two years. My first five years driving, I  spent most of my time complaining like all the rest of the cabbies do. Then I heard the personal growth guru, Wayne Dyer, on the radio one day.

He had just written a book called You'll See It When You Believe It .
Dyer said that if you get up in the morning expecting to have a bad day, you'll rarely disappoint yourself. He said, 'Stop complaining! Differentiate yourself from your competition. Don't be a duck. Be an eagle. Ducks quack and complain. Eagles soar above the crowd.''

'That hit me right between the eyes,' said Wally. 

'Dyer was really talking about me. I was always quacking and complaining, so I decided to change my attitude and become an eagle. I looked around at the other cabs and their drivers. The cabs were dirty, the drivers were
unfriendly, and the customers were unhappy. So I decided to make some changes. I put in a few at a time. When my customers responded well, I did more.'

'I take it that has paid off for you,' Harvey said.

'It sure has,' Wally replied. 'My first year as an eagle, I doubled my income from the previous year. This year I'll probably quadruple it.
You were lucky to get me today. I don't sit at cabstands anymore. My customers call me for appointments on my cell phone or leave a message on my answering machine. If I can't pick them up myself, I get a reliable cabbie friend to do it and I take a piece of the action.'

Wally was phenomenal. He was running a limo service out of a Yellow Cab. I've probably told that story to more than fifty cab drivers over the years, and only two took the idea and ran with it. Whenever I go to their cities, I give them a call. The rest of the drivers quacked like ducks and told me all the reasons they couldn't do any of what I
was suggesting.

Wally the Cab Driver made a different choice. He decided to stop quacking like ducks and start soaring like eagles.

How about us?

Smile, and the whole world smiles with you... 

The ball is in our hands!

Ducks Quack, Eagles Soar

Junaid Tahir 
www.DailyTenMinutes.com

What is Strategic Management

CORPORATE:
Developing, Training, Motivating and leading people to achieve there Professional and Personal Goals.§
Developing Corporate Vision, Mission, Value charter and direction for the Company.§
Developing Revenue-generating projects by maximizing existing resources with nil/minimal cost.§
Developing strategies with particular focus on revenue assurance and maximization.§
Establishing International partnerships and leading company’s expansion with astute vendor contracts.§
Making decisions quickly and decisively while maintaining high standards.§
Able to Successfully influence peers and subordinates§
Listening to other people's ideas and developing them further§
Conceptualizing and executing new revenue streams.§

PERSONNEL
Demonstrating a positive and fresh outlook, maintaining a ‘can do’ attitude in the face of challenges.§
Leading initiatives, creativity and determination to bring about positive change within an organization or for a client.§
Negotiating in a variety of challenging situations to ensure both parties’ interests are satisfied.§
Presenting ideas assertively and persuasively§
Highly Personal drive and motivation, resilience, a passion for continuous§
Strong Team Player.§

Source: Unknown

"Complaints" from Employee to his/her Manager

Dear Manager:

1. Never give me work in the morning. Always wait

until 5:00 and then bring it to me. The challenge of a

deadline is always refreshing.

2. If it's really a "rush job," run in and interrupt

me every 10 minutes to inquire how it's going. That

greatly aids my efficiency.

3. Always leave without telling anyone where you're

going. It gives me a chance to be creative when

someone asks where you are.

4. If my arms are full of papers, boxes, books or

supplies, don't open the door for me. I might need to

learn how to function as a paraplegic in future and

opening doors is good training.

5. If you give me more than one job to do, don't tell

me which is the priority. Let me guess.

6. Do your best to keep me late. I like the office and

really have nowhere to go or anything to do.

7. If a job I do pleases you, keep it a secret. Leaks

like that could get me a promotion.

8. If you don't like my work, tell everyone. I like my

name to be popular in conversations.

9. If you have special instructions for a job, don't

write them down. If fact, save them until the job is

almost done.

10. Never introduce me to the people you're with. When

you refer to them later, my shrewd deductions will

identify them.

11. Be nice to me only when the job I'm doing for you

could really change your life.

12. Tell me all your little problems. No one else has

any and it's nice to know someone is less fortunate.

Source: Unknown

Understanding Stress

Stress is to refuse to accept a circumstance in your life for which you have no control, stress is measure by the amount of energy that you invest resisting those circumstances. Stress is to waste energy attempting with your thoughts and feelings to change a person, an event or a circumstance surrounding you. The trick to avoid stress is to realize that no amount of effort can ever change the circumstances while they are happening to you, no matter how bad, do not oppose the moment instead, accept and feel what is occurring

By Anonymous from USA.
Stress Control

Junaid Tahir 
www.DailyTenMinutes.com

Health: Foot Massage Pressure Points

 

 

Pressure Points for Foot Massage

Massage the part of your foot that corresponds to the part of

your body that hurts and it will slowly reduce and eventually

get rid of pain. Helps promote blood circulation to that

particular part of the body.

 

Press firmly on the tips of the toes to help relieve headache

and sinus pain. Press firmly but do not cause pain. Hold the

pressure on for several seconds at a time.

 

Press firmly on the small rounded area just below the

smallest toe. This pressure point is associated with pain in

the shoulder and neck area. Apply pressure on this point for

up to 20 seconds.

 

Apply pressure to the area just below the ball of the foot to

alleviate stomach problems. Firm pressure held for several

seconds and then repeated could be beneficial to the

digestive system.

 

Apply pressure to the area just in front of the ankle on the

bottom of the foot to help relieve knee pain.

Source: Unknown

When Mistakes are Ok?

We all have our own comfort levels when it comes to risk taking and the potential for making mistakes - especially on the job. Here are four times when making mistakes should not be cause for concern.

Here are four criteria to help you find that balance individually and as team or organization:

1.      Mistakes are OK if we learn from them. Remember that one of the best opportunities to learn is when we do something wrong – when we make a mistake. If you reduce the opportunities for mistakes you seriously limit your learning opportunities.

2.      Mistakes are OK if they aren’t repeated. So you make a mistake once, learn from it. If it is a repeated mistake, it is less valuable as a learning experience (unless you’re trying to learn the mistake). In fact anything you did learn from the first mistake, likely will be lost with the repeat performance.

3.      Mistakes are OK if they are done in pursuit of your goals and objectives. To achieve any worthy goal or objective different things must be tried.

4.      Mistakes are OK if they don’t conflict with your values. If your values safety and the mistake put you at a physical risk, then that mistake isn’t advisable. But if no laws are broken and no values are violated, a mistake shouldn’t carry major repercussions.

Source: Unknown

The 5S Methodology for Effective Work Place

To summarize 5S simplifies your workplace environments and assists with the reduction of wastage and other forms of non-value adding activities whilst improving quality, effectiveness, process efficiencies and employee safety.

Sort – The needed from the unneeded:

In this step you focus upon the identification of all items in a workplace which enables you to distinguish between the essential and non-essential items.

Set – The workplace in order:

In this step you identify the best location for each item, placing essential items in assigned locations. All non-essential items are removed from the work area in question.

Shine – The work area:

In this step you focus on creating a best practice approach to keeping the workplace clean and tidy at all times. The principle requires that you ensure that regular housekeeping activities occur continuously during any given shift.

Standardize – Activities:

In this step you work to identify with the process employees the best procedures to use to ensure effective and safe operation. These procedures become "law" and are applied diligently time and time again.

Sustain – The 5S system:

In this step you focus your energies to ensure that all activities and changes which have been implemented stay implemented. Actions such as continued cleaning of the workplace, the identification of potential non-compliant activities and the reinforcement of approved activities are required to ensure the 5S activity remains beneficial.

Source: Unknown