What Is Management Consultancy: Management consultants help organizations...
What
Is Management Consultancy:
Management
consultants help organizations to:
1- Improve their business revenues by
finding and fixing performance gaps.
2- Increase Performance by recommending
training and skill enhancing techniques
3- Enhance Customer Satisfaction by
recommending best practices on Customer Excellence
4- Tweaking strategies and management
paradigms to divert the focus towards right path.
5- Audit the Organizational Structure
to fine tune the work force.
6- Modifying the processes by removing
unnecessary (non-value add) tasks
7- Finding key issues by measuring KPIs
and SLAs.
8- Cost Reduction Mechanisms.
9- Certification Assurance etc.
Primarily,
they work on the company's corporate, finance, HR, Production and Operations
domains. They perform a deep analysis of the on-going tasks and give
recommendations on how to improve policies and procedures, employee efficiency,
decrease fault rates, better customer management, sales force boosting, hence,
maximize company's business.
The
consultancy duration can be from one to several months depending upon the type
and size of the organization, complexity of the problems and style of current
operations of the company. Some of the tasks are given below:
1- Data collection to understand the
work break down structure.
2- Conducting deep analysis of the
on-going day to day work.
3- Meetings with client's employees,
management team and other stakeholders for suggesting potential improvements.
4- Establishment of dashboard to
measure performance of different departments.
5- Recommendations about cost
optimization, process excellence and governance, improved employees'
productivity, finding gaps between teams, policies and procedures audits,
better projects and programs flow monitoring templates, problem handling
strategies, Skills enhancements and so on.
What
Qualities Management Consultants possess:
Below is
the list of specific traits, management consultants are required to possess:
C-Competent – They
are up to date with the industry. They are competent enough to understand the
problems their client is facing. They have specialised soft and hard tools to
ensure thorough audits and ensure continuous improvement.
O-Organized – They
understand that staying Organized
helps in many ways in terms of time saving, avoiding panic situation, better
customer satisfaction and so on. Ensure accessibility of information by keeping
documentation, processes and data arranged.
N-Niche Specialist –
They are specialists of the domain. Having thorough knowledge, deep level wisdom,
in sync with industry activities they ensure they are on top of it when their
customers engage them in any sort of discussion related to the niche.
S-Supportive – The
consultants help ensure implementation and governance of processes and recommendations
based on their audit and analysis. They understand that their customers'
success is their success so they strive to support their customers for anything
which might help cause improvement in the business domain.
U-Unbiased—With their
focus on overall improvement and having belief in supremacy of policies they
ensure they are not biased to any person. Though they take into account the
sensitivity of the stance taken by different stake holders.
L-Listeners – They
understand that effective listening is part of effective communication.
They are empathic listeners so
that they understand the core of the challenges with the belief in the
philosophy of 'customer comes first'
T-Trust Worthy –
Winning target is easy, winning customers/people is tough. By becoming trust
worthy the consultants make their place in the heart and mind of their
customers and develop permanent long-term relationship which is mutually
benefit for both the parties. So the consultants develop trust by
their consistent candid behaviour, by empathic listening,
by giving the right advice,
by judging the people fairly
and eventually treating them fairly.
A-Analytical –
This is the most critical skill all consultants must have. The prime purpose
for the Analysis of any given situation is to get to know the root cause(s) of
the issue, to forecast the impact and to plan corrective/preventive actions
strategy. So basically analytical skill is to visualize a
given situation, task, project or issue from several angles in order to
breakdown it into smaller steps. Breakdown the big problem in smaller ones and
fix one by one. The consultants consider the situation from multiple angles
including Statistical, Financial, Operational and Social perspectives in order
to come up with the most effective recommendations about the situation, task or
project.
N-North Bound Thinkers –
with the belief in continuous improvement they always think upwards. They
think about perfection from Cost optimization, Quality assurance,
Scope control, fault reduction, resource optimization and so on.
T-Time Bound – The
consultants fully understand the value of time and sensitivity of market trends
hence they ensure brisk audits, fast but sound analysis, controlled
implementation of new recommendations by effective delegation.
The
consultants having these qualities can bring flying colour success to any
organization they work for or any project they are assigned to.
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Article Written by Junaid Tahir
