Blog Archive

Saying Sorry to the Customer - Sample Formats

 
 
Sample-1
Dear Customer,
Please accept our sincere apologies for the inconvenience that has been caused to you due to unexpected delay from our side.
 
We always prioritize complete satisfaction of our customers and make sure that our services are executed within the specified time limit. Unfortunately in your case certain situations just came up suddenly due to which some of the inter-linked tasks couldn't be completed as per the planned time.
 
We are extremely apologetic for what you have experienced, and we are making an effort to ensure that such delay should not happen … Fortunately we have managed to expedite…
 
We deeply appreciate your patience and the relationship that you have with our company


 
Sample-2
Dear Valued Customer,
It is with great concern that I have to inform you that due to unavoidable circumstances caused by our vendors there has been some delays in terms delivery of our services. Hence, I would like to make an apology on behalf of our team.
We are taking all the necessary steps to make sure that this type of problem does not happen again.


 
Sample-3
 
Dear Valued Customer,
 
This is to acknowledge that there have been some delays recently due to which certain tasks were not completed on time
 
We regret this delay on our part, the reasons for which were (explanation)
 
While we recognize that the time for performing has slipped, all kind of concrete efforts are being made to minimize the delays.
Please accept our apology for this inconvenience.
 
Looking forward for successful delivery of the project.


 
Sample Phrases:
  • I'm sorry for taking so long to get back to you
  • Please accept our apologies for any inconvenience caused
  • We regret the inconvenience caused by our vendor.
  • I would like to convey my sincerest apology to you for not providing you the update on the project in the last two days …