Blog Archive

Presentation Secrets!

As they say, life's 03 biggest fears are:

  • Public Speaking
  • Death
  • Death while Public Speaking

What a position you are in. You have never been through a public speaking class, nor got enough exposure on job. Yet, you are technically very sound. The business world needs you and your expertise, but you, although willing to share, can't do it effectively.

You feel that the audience is getting bored with every sentence you deliver. This terribly affects your self-esteem as a professional. Not any more – as I've decided to give away my professional training secrets to all you champion professional.
Below are some advices for you:
Practice makes better. Obvious as it may sound, too many of us ignore it. There are damn few natural professionals, lawyers or cricketers. And there are no natural speakers. You get better at speaking by speaking, and speaking. It takes at least 10 years of tough training to become a specialist doctor, so why should you expect to pick up sophisticated presentation skills by just reading stuff about it! But remember the words – 'practice makes better', not perfect. A perfect presentation is yet to be delivered… and it can't be done anyways.
Forget all the conventional "rules" but one. Frankly, most laws of speech-making -- keep your hands out of your pockets, don't say "uh," don't show your back to the audience, don't move around too much -- are garbage. But there is one golden rule: Stick to topics you deeply care about, and don't keep your passion buttoned inside your vest. An audience's biggest turn on is the speaker's obvious enthusiasm. That's as true for a pitch to purchase a Afghani 10 Million software rights as it is for a plea to give a small donation. If you're lukewarm about the issue, forget it! Passion sells more then any other rule.
Stories, stories, more stories. Charts and graphs have their place, and a pretty prominent one in many business presentations. Nonetheless, even an analytically inclined audience will remember one touching story or a real life case, long after forgetting your multicolored bar chart. The best speakers lavishly illustrate their talks with short, striking stories.
For heaven's sake, don't write it out! If spontaneity isn't everything, it verges on it. That hardly means winging it: Careful preparation spawns spontaneity. But it does mean never, ever writing it out in full. If you do, you become a slave to your exact wording and inevitably lose 75 percent of any emotional impact. You must realize that your audience is interested in knowing what you have to say – not what you have to read.
Don't even think about getting it "right." It's been quite a hectic roller-coaster training and presentation experience for me, from five minutes to five days (with breaks!) in length. If you believe "this is it," you'll be so tight you'll swing before the pitcher even finishes his wind up.
The first 90 Seconds. You're probably not a stiff around the office, and almost certainly not at home. Why be a stiff when you're making an important presentation? Put your notes on index cards (written in bold letters), so you won't be nailed to the lectern. Then wander -- around the table, into the crowd, about the platform. Look comfortable and your audience will be more comfortable too. The best of you comes when you are absolutely normal. So a tip for the first 90 seconds.
We hope, with this set of tips, you'll love yourselves as presenters.
All the best – and cheers for your great presentation in advance!
Keep learning and sharing your thoughts.

The Unclassified Laws of Etiquette

  • Never exaggerate.
  • Never point at another.
  • Never betray a confidence.
  • Never leave home with unkind words.
  • Never neglect to call upon your friends.
  • Never laugh at the misfortunes of others.
  • Never give a promise that you do not fulfill.
  • Never send a present, hoping for one in return.
  • Never speak much of your own performances.
  • Never fail to be punctual at the time appointed.
  • Never make yourself the hero of your own story.
  • Never pick the teeth or clean the nails in company.
  • Never fail to give a polite answer to a civil question.
  • Never present a gift saying that it is of no use to yourself.
  • Never read letters which you may find addressed to others.
  • Never fail, if a gentleman, of being civil and polite to ladies.
  • Never call attention to the features or form of anyone present.
  • Never refer to a gift you have given, or favor you have rendered.
  • Never associate with bad company. Have good company, or none.
  • Never look over the shoulder of another who is reading or writing.
  • Never appear to notice a scar, deformity, or defect of anyone present.
  • Never arrest the attention of an acquaintance by touch. Speak to him.
  • Never punish your child for a fault to which you are addicted yourself.
  • Never answer questions in general company that have been put to others.
  • Never, when traveling abroad, be over boastful in praise of your own country.
  • Never call a new acquaintance by their first name unless requested.
  • Never attempt to draw the attention of the company constantly upon yourself.
  • Never exhibit anger, impatience or excitement, when an accident happens.
  • Never pass between two persons who are talking together, without an apology.
  • Never enter a room noisily; never fail to close the door after you, and never slam it.
  • Never forget that, if you are faithful in a few things, you may be ruler over many.
  • Never exhibit too great familiarity with the new acquaintance, you may give offense.
  • Never will a gentleman allude to conquests which he may have made with ladies.
  • Never be guilty of the contemptible meanness of opening a private letter addressed to another.
  • Never fail to offer the easiest and best seat in the room to an invalid, an elderly person, or a lady.
  • Never neglect to perform the commission which the friend entrusted to you. You must not forget.
  • Never send your guest, who is accustomed to a warm room, off into a cold, damp, spare bed, to sleep.
  • Never enter a room filled with people, without a slight bow to the general company when first entering.
  • Never fail to answer an invitation, either personally or by letter, within a week after the invitation is received.
  • Never accept of favors and hospitality without rendering an exchange of civilities when opportunity offers.
  • Never cross the leg and put one foot in the street-car, or places where it will trouble others when passing by.
  • Never fail to tell the truth. If truthful, you get your reward. You will get your punishment if you deceive.
  • Never borrow money and neglect to pay. If you do, you will soon be known as a person of no business integrity.
  • Never write to another asking for information, or a favor of any kind, without enclosing a postage stamp for the reply.
  • Never fail to say kind and encouraging words to those whom you meet in distress. Your kindness may lift them out of their despair.
  • Never refuse to receive an apology. You may not receive friendship, but courtesy will require, when a apology is offered, that you accept it.
  • Never examine the cards in the card-basket. While they may be exposed in the drawing room, you are not expected to turn them over unless invited to do so.
  • Never insult another with harsh words when applied to for a favor. Kind words do not cost much, and yet they may carry untold happiness to the one to whom they are spoken.
  • Never fail to speak kindly. If a merchant, and you address your clerk; if an overseer, and you address your workman; if in any position where you exercise authority, you show yourself to be a gentleman by your pleasant mode of address.
  • Never attempt to convey the impression that you are a genius, by imitating the faults of distinguished men. Because certain great men were poor penmen, wore long hair, or had other peculiarities, it does not follow that you will be great by imitating their eccentricities.
  • Never give all your pleasant words and smile to strangers. The kindest words and the sweetest smiles should be reserved for home. Home should be our heaven.
Wishing you a happy life ahead!

HEALTH: 10 Warning Sounds Your Body Makes to Indicate a Problem

Weird Bodily Sounds and What They Mean

Now and again, at unanticipated moments, our body can make all kinds of weird and abnormal sounds. At best, these make us raise an eyebrow and continue on our day. At worst it can make us very scared. No doubt you know some of these sounds, the joint clicks, the jaw 'knacks'.


All these sounds, and others, just appear out of nowhere. However, these sounds can also be our body's way of signaling us that something is wrong. In order to understand once and for all, we've brought you 10 of the most common unexplained sounds our body makes, and when there is cause to see a doctor.

1.Popping or cracking sounds from the knees and ankles.

These sounds can suddenly appear as we stretch our legs or fold them in a sharp movement in preparation for walking or sitting. There are 3 different reasons for these, and they're usually natural: The tendons may latch on to the joints during movement, the explosion of small 'air' bubbles caught inside the liquid between the joints or a small deviation of the joints from their location.

As we get older, these sounds will appear in high frequency, as our joints and cartilage naturally get worn out. However, as long as these appear without pain, it does not indicate a medical problem. In order to alleviate the reoccurence of this phenomenon, simple strechting exercises can be performed that will 'grease' the knee and ankle joints.

When to see a doctor: If these sounds come with pain, swelling or a sense of the joints 'locking in place', they made indicate the beginning of arthritis, damaged tendons or even a torn meniscus in the knee.

2. Growling and gurgling sounds from the stomach
"My stomach is growling, it must be time to eat" - this will be the first thought jumping into our head when our stomach starts making weird noises. Usually these sounds are caused between meals when the digestive system goes through a series of intense cramps, often loud ones, which are getting rid of the unwanted materials accumulated in the stomach, making room for new food.

That said, these sounds do not always indicate hunger. The noises may point to the digestive system encountering difficulties in dismantling certain foods (such as bran-rich food). In other cases, drinking liquids will cause gurgling sounds as they pass through the digestive system. So unless you feel hungry, don't hurry to the fridge to get rid of these sounds. In addition, if you are on your way to something important and are worried about embarassing gurgling sounds, avoid carbonated drinks and foods that cause gas such as certain vegetables, process carbs and dairy products.

When to see a doctor: In some cases, when these sounds come with a bloating sensation and stomach-aches, and especially if you hear a watery sound when pressing on the stomach, it's advised to check this with a doctor. In rare cases, these sounds may indicate the bowls over-contracting or maybe even blocked (a situation that requires surgery).

3. Buzzing, ringing and humming in the ears Sometimes, without being ready for it, a high and lasting beep or buzzing will appear in our ears. After a few seconds or minutes it will just disappear. This sound, which may be alarming, is called tinnitus.

The source of the sound isn't related to anything external, but is created within our brain. We hear it when the brain identify electrical signals as sounds. The reason may come from damage to the outer ear (caused at times by spending too long in a very noisy environment), pressure and tension, a lack in sleeping hours and an overdose of caffeine.

That is why a change of lifestyle - using earplugs, reducing our caffeine consumption and a good night's sleep may reduce these phenomena. Usually when the buzzing comes only rarely, it does not indicate any disease or actual damage.

When to see a doctor: If you feel the tinnitus for a long time, at a loud volume and in one ear, this could be a symptom of an infection or more significant damage to the hearing system. If needed, hearing aids or surgery may  help.

4. Cracking or clicking sounds from the shoulder While we lift, turn or move our arm forward, we may hear a clicking noise from the shoulder. When this sound comes without pain, it shouldn't bother you. It comes as a result of rubbing between the swiveling muscle and the shoulder joint, and it most appears naturally as part of getting older.

That said, repetitive and strained lifting of the arm, such as throwing a ball or taking stuff off shelves, may cause inflammation in the tendon or a rip in the cartilage. The symptoms will still sound the same, only pain will be involved.

When to see a doctor: When the sounds are accompanied by pain, especially if the source of the pain is deep within the shoulder joint, then it is highly advisable to go see an orthopedic expert. There are a host of different inflammations types that can appear in the shoulder joint and the tendons or there could be a rip of the cartilage or muscles. Physiotherapy for the various shoulder muscles may alleviate this pain and noises.

5. Clicking or other sounds from the jaw Between our jaws there lies a disc made from fibers of bone tissue. This disk slides between the jaws and helps them open smoothly. Sometimes, the fibers of the disc may change their shape, especially if they have been stretch too much. In such a case, the disc might get a concave shape that wil cause disruption when we open our mouth. The lower jaw will move on its concave parts, deviate from its natural track and will not sit exactly under the upper jaw. This will cause the click and noises you hear.

Don't worry, if this is rare for you, then you probably don't have a problem, and it may indicate a momentary effort by the jaw.

When to see a Doctor: If, together with these sounds, you are unable to open or close the mouth all the way, or if the sounds are very loud and sharp, you have probably over-extended the disc fibers. These sounds may also happen if you over-lock your jaw at night (usually caused by mental stress). Since the fibers aren't elastic, they cannot go back to their normal place. It is very advisable to see a dentist at this time.

6. Beeping or cracking noise while turning your upper body When a sharp turning motion occures in the upper body, there may come out a beeping noise. Don't panic, your body isn't falling apart - this is a normal phenomenon that occurs when air leaves the body - or when the air in the lungs or the stomach passes through narrow air passageways. There is no need to change the exercise routine or to stop those exercises after those sounds are heard.

When to see a doctor: If during these turning motions you hear the beeps AND have trouble breathing, you may be suffering from any one of a host of breathing problems. For those with asthma, for instance, these kinds of movements are not recommended.

7. A clicking or cracking from the elbow As you can tell from the previous items on this list, many of our joints tend to make sounds and noises from their constant rubbing against each other, especially when under stress. So 'mechanical' problems may arise and the elbow's behavior is no different.

However, besides the wearing out of the elbow, which may cause these sounds, there are various disorders and syndromes that may cause an elbow to thicken and become stiff, and so ever increase the noises and sounds.

When to see a doctor: If, while moving your elbow, these sounds come with pain or if there is a feeling that the elbow gets 'locked' in place, it's time to go see a doctor. This could mean an inflammation of cartilage or the elbow's nerves.

8. A loud thundering during sleep Similar to tinnitus, this is an internal beeping created by the brain and perceived as if by the ears. There is another phenomenon, much scarier, which occures in the brain and is called "exploded head syndrome". This happens during deep sleep, when you suddenly hear a very strong thundering noise, which causes you to wake up in a panic. People have described this phenomenon as a pistol shot, an explosion, a firework going off or even a very loud clapping. This may be scary, but it isn't harmful and we still don't know why it happens.

One theory is, as the body gets ready for sleep, the brainstem is responsible for shutting down the various brain systems, such as the hearing, visual and motor nerves. When something in this process goes wrong, all the systems shut at once, which causes the sudden noise in our head. This phenomenon isn't common, but it happens more to people of ages 50 and up than to younger folks. Many claim this is mainly cause by stress, tension and a lack of sleep hours.

9. Beeping while coughing When our airways are blocked - whether due to infection, allergy or by a shortness of breath - the air inside them gets compacted, and so when we breath out hard, such as during a cough, this sound is created. In any case, this sound must be checked because in most cases it is abnormal and unnatural. If you suffer this kind of cough for more than 4 weeks (for instance, after a bad cold) and it shows no signs of improving, you may suffer from one of the aforementioned conditions which may cause pnemonia or asthma.

10. Hearing your heartbeat in your ears If during the day, or close to sleeping time, you've felt the beating or your heart right inside your ears, you may need to cut down on your caffeine intake or go on a relaxing vacation. This phenomenon of hearing your hear

​ ​
beat in your ears occurs when the heart rythm or blood pressure grow stronger or faster - and these lead to the blood flow being stronger and louder. Drinking alcohol or caffeine,consuming sweets or have an anxious state of mind - may raise the heart beat and blood pressure.

When to see a doctor: If this happens often, it may be a sign that you are suffering from problems in blood flow - one of the risk factors for a heart condition. In other cases it may be a sign for pressure in the spine fluid, which can lead to very serious conditions or even blindness.

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Every single thing that has ever happened in your life...


We may love the wrong person and cry about the wrong things,
but no matter how things go wrong, one thing is for sure, mistakes
help us find the person and things that are right for us.

We all make mistakes, have struggles, and even regret things in our past. But you are not your mistakes, you are not your struggles,
and you are here NOW with the power to shape your day and your future.

Every single thing that has ever happened in your life is preparing you for a moment that is yet to come.​

Corruption - what is my role to eradicate / Stop it

What is Corruption:
Corruption is the phenomenon of moral or economical deviation from the ideal. Corruption is a world-wide social disease which has spread like jungle fire and impacting millions of lives every day consequently polluting every society.

What are different Types of Corruption:
·         Financial Corruption (frauds in terms of money, land, tax or any other economical domain)  
·         Relationship Corruption (Unfair treatment, depriving from the rights, backbiting etc)
·         Self Corruption (short cuts in life, negative deeds etc)
·         Character Corruption (de-faming someone, back biting, gossips etc)
·         Atmospheric Corruption (throwing garbage in streets, not having the car serviced now and then, using old engine high-smoke vehicles)
·         Social Corruption: traffic signal violation, queue breaking,

Am I corrupt?
Do I reach office later? Or leave office early? Do I use facilities provided by office for my personal use (for which office does not know)? Do I break the queue at any public place? Do I violate traffic signal? Do I throw the garbage/bags/stickers at any public place? Do I pay the tax/zakat honestly? If answer to any of these question is Yes, then yes you I am corrupt. 
Always remember, If I am violating any law by any means then I am promoting the disease of corruption. For example, if I violate the red signal on the road or violate the queue at any public place then a lot of people observing me will tend to do this whenever and wherever they get a chance. So, in the  long run, I am  equally responsible for the bad deeds done by others.

How to eradicate / reduce corruption:
·         Assurance of Law and order.
·         Equal Treatment of all human beings at all level.
·         Proper Control of documents, records and processes to have solid grip on activities at all levels.
·         Timely audits and investigations to be done at all levels of personal/official/business level.
·         Punishments examples to be set so that others can stay away from bad deeds.
·         Keep clarity and transparency at all levels starting from the formulation of the programs / projects / schemes / welfare measures / mechanism with the full participation of all the stakeholders.
·         Anti corruption squads to be more active. Bribery should be punished immediately.  
·         Justice to be ensured. It is said, Justice delayed is Justice denied.
·         Legal restrictions  and regulations need to be in place

What is my role in all this
·        ·         I shall stop whoever I observe doing corruption. I shall not only complain when corruption is done against me, but I shall speak up all the times regardless who is the subject & object of the corruption.
·         I shall teach my friends and family members (including kids) about bad consequences of corruption.
·         I will not give money to anyone for fast service for getting things done quickly in any illegial way. 
 I shall not violate any law. I won't do any illegal/illogical act.I shall always be on the right side of the law. 

We can not control Corrpution unless and until each one of us perform our responsibilities inline with Law and Order regulations. Further, Education and awareness is required very much to control corruption. We know that education and awareness are the major factors which control our thought process. Our thoughts lead us to actions so our thoughts are the roots of our action. Hence, purity in our thoughts is the root cause of our character. hence Education and awareness is extremely important. 
Controlling corruption is the need of the hour in order to make the planet a peaceful place to live in. 

10 Recommendations for a Great Relationship

Misunderstandings are going to happen. If you take your partner's words one way, then learn they meant something totally different, don't punish them. Let it go. Bringing it up all the time is only going to bruise the relationship and cause communication problems later. Sometimes what you say or do will be taken the wrong way, and you'll get frustrated that your partner doesn't understand. Take a step back and realize it's not a big d

eal. Misunderstandings are made to be swept under the rug because they're so minor. They only become problems if you let them grow bigger and mean more in the scope of your relationship. Be laid back and forgive misunderstandings.

You have to trust your partner. Why would you share your life with someone when you think they're doing something wrong every time you turn your back? If you don't trust your partner to be faithful, honest, caring, or anything else, then you're not in a good relationship. The best relationships begin with a deep trust, and even if problems come up (and they will!), the trust is strong enough to keep you together.

You're in love, so you want to be together all the time! It's so fun to cuddle all night and be together all day, but when will you have time to experience different things?

When you go out with your friends and your partner spends time with theirs, you have time and space to yourself and come back to each other refreshed. You have a chance to miss each other, and it helps you really understand the value of your relationship. Missing someone is great because getting to see them after that period will make you so happy and so sure of your relationship.

In a good relationship, both partners are encouraged to grow and change. You have one life to live – you should explore it to the fullest! If you want to try something new or go back to something old, you should find support in your relationship. And you should give this support in return. Encourage your partner to explore hobbies and interests and meet new people. If you want your partner to stay the same, you're going to have a very boring life together.

Compromising doesn't mean "giving in." It doesn't mean that you've lost the fight. In fact, it's the opposite. If your partner is right, don't be afraid to say so. Accept their way, or modify both of your solutions to be half and half. The important thing is not getting your way, it's staying in your relationship and helping it grow. Compromising will definitely help your relationship grow.

Your partner doesn't expect you to be a superhero, and hopefully you don't expect that of them! We're all human; we all have flaws. It's ok to let these show. In fact, to have a stable, serious relationship, you need to let your weaknesses be known. Your partner will be more sensitive to things that bother you, and can help build you up in areas where you need some help.

People have baggage. You have some. Your partner has some. Can you go back and erase all of this? Nope! You're stuck with it, and have to learn to deal with it. Some things are easier to get over than others, but the reality is that sometimes, you can't fix things. You can't make problems go away. You have to accept them and get over them and move on, or else your relationship will crumble.

Whenever you have a fight, don't worry about who wins or who loses. Learn from the fight – from what was said as much as from how it was resolved. Once you learn from a fight, you can apply that lesson to your relationship to avoid trouble later. That's all well and good, but you're not done! Forgive your partner! Forgive yourself. The fight is over, you're past it, now let it go. Never hold anything against your partner because the resentment will build until you don't want to be with them.

Don't expect your partner to read your mind, or to bring you breakfast in bed, or to offer to wash the dishes. It's not going to happen. You can't expect anything from anyone – you have to make it known. Communicate. Make sure your partner knows what you expect from the relationship, as well as your opinions on a wide variety of issues. This will help them act considerate towards you, but still – don't expect anything!

The worst thing you can do in a relationship is play games. Don't tease your partner; don't "reward" good deeds with love and affection. You have to make sure your partner always feels loved. You can be happy with them or be mad at them – it doesn't matter – they just need to feel loved. They need to know your feelings in the moment as well, don't get me wrong. But make sure you're showing your feelings in a way that they won't be misunderstood.

Things You Shouldn't Do


Don't ever let people tell you that you aren't good enough
Because you are.

Don't ever give up your dreams
Because you need them.

Don't ever compromise your morals
Because they make you who you are.

Don't ever hide your feelings
Because someone's willing to hear them.

Don't ever think you've got it all figured out
Because the next moment you won't.

Don't ever live your life in the past
Because then you'll miss out on the now.

Don't ever let people bring you down
Because they don't deserve to.

Don't ever be someone you aren't
Because then you'll never know you who really are.

Don't ever let someone tell you how you feel
Because it's not their right to.

Don't ever give up something that feels right
Because it probably is.

Don't ever worry about the petty things
Because they just don't matter.

Don't ever run away from your problems
Because they always find you.

Don't ever be afraid to take risks
Because they make life worth living.

Don't ever let someone take away your happiness
Because it was never theirs to take.
— Unknown

Story: Over confidence of Lady after Shopping

(This is supposedly a true account recorded in the Police Log of Sarasota, Florida)

An elderly Florida lady did her shopping and, upon returning to her car, found four males in the act of leaving with her vehicle. She dropped her shopping bags and drew her handgun, proceeding to scream at the top of her lungs, "I have a gun, and I know how to use it! Get out of the car!" The four men didn't wait for a second threat.

They got out and ran like mad. The lady, somewhat shaken, then proceeded to load her shopping bags into the back of the old woman car and got into the driver's seat. She was so shaken that she could not get her key into the ignition. She tried and tried, and then she realized why. It was for the same reason she had wondered why there was a football, a Frisbee, and two 12-bottles of juices in the front seat.

A few minutes later, she found her own car parked four or five spaces farther down.

She loaded her bags into the car and drove to the police station to report her mistake. The sergeant to whom she told the story couldn't stop laughing. He pointed to the other end of the counter, where four pale men were reporting a car jacking by a mad, elderly woman described as white, less than five feet tall, glasses, curly white hair, and carrying a large handgun. No charges were filed.

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5 Ways To Get the Great Stamina to Even Climb Mountains

Mr. Kishore D

Diploma in Nutrition · Dietitian/Nutritionist ·

Sedentary lifestyles have taken a toll our health, impacting the stamina of our body. Whether you are an athlete or a regular person who requires building physical and mental stamina in order to easily perform daily tasks, try these 5 highly effective ways to do so.

1. Stay hydrated: Drinking adequate quantity of water goes a long way in maintaining a good stamina level and also building it gradually. Water also helps fight muscle fatigue

2. Maintain a stable sleep schedule: Chronic sleep disorders have been known to lead to troublesome issues such as rapid weight gain and high blood pressure. It is very essential to get sound sleep for an adequate time period on a daily basis in order to keep your body fresh and increase stamina.

3. Follow a strict exercise regime: Exercise is the best way to help your body build up stamina and increase energy levels. People who exercise on a regular basis are likely to develop an improved endurance level and stamina. Also, these people have lower fatigue levels. Try and work out for at least half an hour every day.

4. Maintain a healthy diet: Food products rich in nutrients are bound to give a credible stamina boost to your body. Include foods in your diet that are rich sources of carbohydrates and starches, such as vegetables, fruits and lean meats. Also, eat small meals and consume them throughout the day.

5. Keep a positive attitude: A positive attitude helps a lot in keeping your brain cells energetic and excited. Try and focus on the work at hand and complete it in the best way possible. A healthy mind is bound to keep you feeling good and healthy, thus boosting your mental stamina

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A to Z of why Google’s becoming Alphabet

TNN | Aug 12, 2015

sundar pichai
Google CEO Sundar Pichai. 
Most would have heard of Google's self-driving cars, and the Google Glass. Some would have heard about its efforts to build drones that can deliver stuff. But these are just three of the many things that the company is today working on, including an ambitious biotech effort to "conquer death". 

So, one way to look at its new moniker, Alphabet, would be to think of it as working on everything from A to Z. One unofficial, user-generated web tile actually puts together a Google initiative for each letter of the alphabet, from Analytic and Books to YouTube and Zeitgeist; 'J' was the only letter for which it could not find something. 

The new corporate structure — where Google is just one venture among several under the Alphabet holding company — is designed to give the emerging spaces, and their top executives, more breathing space to build their businesses. It will also give investors better visibility into the core business of search, something that investors love, and which was reflected in a 6% surge in Google's share price soon after the announcement was made. 
​Google ​
Search is what today brings in most of the money for Alphabet. But Alphabet is, as noted earlier, already much more, and it probably wants to be a lot more, given the way its fundamental internet, analytics and machine-learning technologies are reshaping literally every aspect of the world. 

Early last year it bought the smart-thermostat maker Nest Labs for $3.2 billion and that
Google Nest 
initiative is becoming the base of Alphabet's work in the area of internet-connected devices for the home. 
Google CalicoCalico is an anti-aging biotech company that it launched in 2013 with Arthur Levinson, former CEO of biotech pioneer Genentech, leading it. It is Google's ambitious effort to conquer death, as some have put it. 

​Google ​
Fiber is an initiative to lay fiber lines to provide extremely high-speed broadband internet and cable television, and as of March, it had 27,000 television subscribers in the US. 

Sidewalk is a venture that's focused on building smart cities, an attempt to improve city living. 

Google X
And then there's Google X that has a number of projects, some of which remain extremely secret. 

Co-founder and CEO Larry Page said the whole point of Alphabet was that the different companies should have independence and develop their own brands.

The company also said it would become possible to focus on Google as a product even more than before — Google now includes search, advertising, maps, YouTube and Android.

And at the same time for Google/Alphabet to better support its other businesses and moonshots. 
A number of publications quoted investors as saying that the new structure would be cleaner and more accountable. "Wall Street more easily would be able to separately value the core business, using a multiple of its earnings, from the investment operations," The Information quoted a hedge fund manager as saying. 

Do You Have Angry Customers? Read this

Not knowing the expectations
  • Customer remains dissatisfied unless the company knows what the customer actually expects out of their product.
Not meeting the expectations
  • A customer may become dissatisfied because the product or service does not lives up to expectations, in spite of the use of Six Sigma.
  • Over expectations and the changing needs of the customers.
  • Because of the rapid improvement in the technology, customer may compare the services provided by a company with those of the competitors, which may lead to dissatisfaction.
  • (value delivered < value expected ) = Dissatisfied Customer

Things to do when you have a dissatisfied customer

  • Discover what the customer is unhappy about and why?
  • asks 2 simple questions:
    • Did we perform to your expectations during this project?
    • What can we do to make future projects go smoother/easier/better?
  • Analysis, find the root cause and then improve it.
  • The best approach in solving this issue for customer dissatisfaction is setting proper expectations.

If a customer (or client) is dissatisfied, the first step is to identify and define their dissatisfaction. Their wants and needs first must be uncovered and defined to see if the features and benefits of your company's product or services can satisfy those wants and needs. Their dissatisfaction as well as their satisfaction should be measured and analyzed to get a better perception of their true level of dissatisfaction. Once the reason and level of their dissatisfaction is exposed then a system to improve that discontentment can be instituted and a control can be implemented to insure continuation of that improvement in product or level of service.

Tips to avoid customer dissatisfaction

  • Be pro-active. Don't wait until the customer complains. Surveys and meetings are a great way to understand the customer's needs.
  • Be responsive. When there's an issue, resolve it immediately. By waiting to resolve an issue can turn smaller problems into bigger ones.
  • Be honest. Telling customers the truth usually goes over better than lying to them. It will eventually help gain the customers respect.
  • Be realistic. Some customers have expectations that's just aren't attainable. In that case, it may be necessary to try to reset the customer's expectations, or, if that isn't possible, to suggest that they may be happier by taking their business elsewhere. Not every sale is worth the cost involved in obtaining it.

Measuring Customer Satisfaction

  • Taking direct feedback from customer - like we do it for service industry viz. telecom service provider, white goods after sales service etc.
  • Customer buying pattern - how many repeat orders, pattern around this & why there is a repeat order, consumption pattern. repeat orders indicate customer is happy. if there are no repeat orders, brainstorming needs to be done to understand what will make customer happy.
  • Track customer complaints- Keep a track of customer complaint, there should be a defined procedure to track the customer complaints, how were they resolved, what is causing the complaint.
​source: Quality Gurus​

7 Types of Wastes in Offices (TIM WOOD)

What is Waste?

Waste is anything that does not add value to existing process.We should avoid waste not only to reduce cost but also it increasing long term performance of a process.

Seven Types of Wastes (TIM WOOD)

I suggest that you keep in mind TIM WOOD (acronym for the 7 types of wastes) every time you do process analysis.

Seven Types of Wastes that we are trying to eliminate from our business processes:
  • Transport Waste - using mail where email could be used; we need to minimize the amount of movements (movement of paperwork is a type of transport waste). 
  • Inventory Waste - forms waiting to be worked on, cash not used to generate income, office space not completely utilized, storing of unnecessary documents/obsolete forms.
  • Motion Waste - walking to deliver paperwork, non-ergonomic office layout (excess motion/ non-value added activities)
  • Waiting Waste - waiting for information from another person, waiting for approval, system downtime, waiting for shared equipment.
  • Over Production Waste - unnecessary paperwork, producing too much or too soon, more copies produced than needed, more data than needed on reports, extra "Just in case" steps.
  • Over Processing Waste occurs when we do something unnecessary; Redundant processes; Manual processes were still retained after automation.
  • Defect Waste - missing information, errors, client complaints; by reducing the number of errors, we reduce the amount of rework which in turn reduces costs and turn around time.

The Eighth Type of Waste

Unused Creativity People knowledge and skills that are not utilized by the company.

Source: Quality Gurus