Before You Respond

When you receive a message via email or text that triggers an emotional response in you, can you resist the urge to reply immediately? If we reply immediately, we're likely to add to the misunderstanding or conflict.
If you really need to get things out of your system, write something, but don't send it yet, save the message as a draft. Once you've cooled down, read your message, make any necessary changes & read it one more time, before you hit the send button.


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