For a large scale project our contractors are required to visit 1000 locations to perform the survey however are having issues in vis...
For a large scale project our contractors are required to visit 1000 locations to perform the survey however are having issues in visiting these locations because each location
owner has a different security procedure (to get access to the technical room) in terms of passport details, company
official letter, National ID, company license number, trading number,
supervisor details, online applications, filling special forms and
several other requirements. Due to this issue, each city’s progress for
surveys completion is different; some are slow while some are optimum.
During
my daily analysis of the project, I have noticed the following behavioral approach from different resources perfuming the surveys:
1. Employee-1:
Goes to the site, experiences access issue, comes back to office,
complains to his manager and asks his/her support in resolving the
issue. His manager supports him to resolve the issue and survey is done
after some days. Employee-1 continuous the same procedure for all 1000
sites surveys
2. Employee-2:
Access issue observed, comes back to office and prepares the
documentation and resolve the issue at his own without involving his
manager. Continuous the same procedure for all 1000 sites surveys in his
city.
3. Employee-3:
Access issue observed, comes back to office, completes the
documentation and finalizes the requirements with the building
management for future access. Keeps this document in his drawer so that
it can help him in future. Continuous the same procedure for all 1000
sites surveys.
4. Employee-4:
Access issue observed, completes documentation, resolve the access
issue, generalize the protocol and procedure to resolve access issues in
future. Prepares the database of each site, records all the detailed
information about site (owner name, mobile number, access procedure,
visiting timing, procedures etc) and shares this with all his colleagues
to save their time for future site visits.
Its clear that while all 4 employees are completing the given job
however person-4 is the most effective person who not only is completing
the job without bothering his manager but also thinking ahead as well
in the best interest of the company. His smart approach will help save
extra time for revisits of sites, reduce resource efforts and decrease
company expenses. (Imagine, if each extra visit consumes 10 USD
(petrol/TADA etc) then how much money we are talking about for 5000-8000
sites!!!
Although
it’s a telecom/IT example but indeed the concept is applicable to all
kind of professional fields where each employee has a different
professional attitude toward the work in his/her domain. Some employees
keep complaining & criticizing,
while others are solution focused, responsible and efficient. So next
time if you think that you and your colleague both perform the same
amount of work but the boss likes the other person then think which
category of employees do you belong to as per above example? Think
whether you posses short vision or futuristic vision?
Think whether you think locally or think globally? Think whether your
work on tasks (to make things done) or on procedures (to improve the
overall cost and efficiency)? Think whether you are an organized person and record your activities more professionally or just don’t care about mature documentation ? Remember, it’s all about your approach and at attitude that makes you a better employee!!! You may want to read my article whether Hard work Will Guarantee My Professional Growth?
Junaid Tahir, a Telecom Engineer, a Program Manager and a Blogger, writes articles on professionalism, wisdom, happiness and stress management at his personal blog. Subscribe to His Google Group here. Contac him at mjunaidtahir@gmail.com for all kinds of constructive feedback.
