By Junaid Tahir: Resolving conflicts, whether in the office, in the friends' community, or at home, is a challenge. The situa...
Resolving conflicts, whether in the office, in the friends' community, or at home, is a challenge. The situation sometimes gets worse when nobody shows flexibility in their stance. The tips below might help when you have been assigned (or you assign it to yourself) to resolve the conflict:
Be Fair Regardless of Relations: Sometimes, your close ones can be wrong. Hence, make up your mind to be transparent and fair throughout. Judge people fairly.
Empathetic Listening: Listening to all parties carefully is very important. Put yourself in their shoes to understand their stance.
Analyze Statements Carefully: List down the pros and cons of the stance from each party. Sometimes both parties are right, and sometimes both are wrong. In your analysis, you need to find the option which gives maximum benefit to everyone.
Propose a Third Solution: If the conflict is between two persons, consider a solution which neither party-A nor party-B has proposed. Propose a third solution that suits both persons. Consider a Win-Win scenario where everyone gains something at the cost of compromise.
Give Private Advice: If you want to give advice to a party (which you think is wrong), do it privately. Don't do counseling when both are present. This will offend one party and may strain the relations further. Remember not to criticize.
Request Flexibility from Youngsters: Sometimes youngsters are right, and old ones are wrong. If the issue is not too serious, request youngsters to be flexible. It always pays off. Remember that we have learned so much from our seniors (bosses, team leads, parents, and other senior family members). So this is the time to pay back, make them feel proud about their teachings, and develop trust in relationships.
Developing emotional intelligence is another approach to study people and understand them in depth. As per Wikipedia, "Emotional intelligence (EI) is the ability to identify, assess, and control the emotions of oneself, of others, and of groups." Learn this technique to improve your mental powers. Google it
