B By Junaid Tahir Today, I visited my bank to deposit a cheque for a due payment to a company. The procedure was straightforwar...
Today, I visited my bank to deposit a cheque for a due payment to a company. The procedure was straightforward, but I decided to confirm the details with the teller to avoid any issues with the cheque. The teller, who seemed to be a new employee (based on the demeanor and communication style), wasn't certain about the process. He called his manager for assistance. The manager, a courteous young man, explained the details about filling out the form, which I understood and thanked him for.
However, during the explanation, I noticed that the teller became occupied with something else and didn't pay attention to his manager's instructions. The manager also didn't prompt him to listen carefully and understand the procedure.
Reflecting on the situation, I realized that the manager adopted a corrective methodology rather than a preventive one. This approach likely means that the teller will need to call his manager again in the future for the same instructions, causing the manager to repeatedly leave his desk to explain the procedure to more customers. This not only disrupts his routine work but also wastes his valuable time, which could be better spent on the tasks he was primarily hired for.
This situation reminded me of a saying, "Give a man a fish and you feed him for a day; teach a man how to fish and you feed him for a lifetime." This highlights the importance of teaching and empowering individuals to handle tasks independently, rather than repeatedly providing the same assistance.
Thus, the importance of being visionary and proactive is evident in this scenario. It involves anticipating future needs and making the right moves to address them. As Stephen Covey advises, we should "begin with the end in mind," planning for long-term success rather than just addressing immediate issues.
